Communication Platform as a Service Market

The Communication Platform as a Service (CPaaS) market consists of cloud-based platforms that enable businesses to integrate real-time communication features like voice, video, and messaging into their own applications. The primary customers are businesses of all sizes, from small and medium enterprises (SMEs) to large corporations across verticals such as healthcare, retail, and finance. Key growth drivers include the widespread adoption of remote work, which requires seamless collaboration tools, and advancements in AI and automation that enhance customer engagement and operational efficiency.