AI for Customer Service Market

The AI for customer service market involves using artificial intelligence technologies, such as chatbots and generative AI, to automate and improve customer support functions. The primary customers are businesses across a wide range of industries, including BFSI, government, telecommunications, and retail, that need to provide efficient customer support. Key growth drivers include the rising demand for personalized customer interactions based on user data and the increasing integration of AI solutions across multiple communication channels like websites, social media, and mobile apps.